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Frequently Asked Questions

 When can one make order or what are your hours of functioning?

Medsbuyonline is an online platform working round the clock. Yes, you can order your medicines any time as we are available 24 hours a day, 7 days a week. Our customer support staff can be reached over call or on chat or via email from Monday to Saturday, 09:00 am to 09:00 pm IST.

 

What is the official customer care contact number?

+1 844-257-2665

 

How come the prices are comparatively lower at Medsbuyonline for same medications than a next door local chemist?

With our chain of trusted suppliers, bulk purchase and network of vendors and direct dealing from manufacturing units we are able to provide competitive pricing for medicines while not compromising quality in any ways.

 

What about the security and privacy of information a customer entrust on Medsbuyonline?

We value the right of privacy and importance of keeping things confidential. Our privacy policy protects your rights as a consumer and provides complete surety of not sharing your entrusted details at any platform. We hereby acknowledge that our practices are transparent and we will not use your name, address, email address or credit card information or any medical data at any third party platform. Read our Privacy Policy for more details.

 

What about the procedure of refund and return at Medsbuyonline? What can I do in case of receiving tampered product or expiry medications?

Go through our Return and Refund policy, to get complete answer about this.

 

In which modes payment for any order can be processed here?

Currently, we are providing safe payment completion through E-check and Western Union payment method. Both of these are considered as some of the safest modes for transaction of money worldwide. Read the details to pay via any of this method at our Payment Method section.

 

Is it safe to share monetary transaction related data at Medsbuyonline?

Yes. You can completely trust our website. We are following stringent level of certification standard to make sure the customers payment related data is stored, processed and transmitted in a safe environment. We are adhering to the industry standard encryption technology for protecting all your monetary transactions and making your purchase safe and secure.

 

What about the quality of medicines? Can we trust the medicines in terms of authenticity and effectiveness?

Your health is important for us and therefore we have included medicine supplies approved by veteran health societies accepted worldwide. All the medicines available at our website have approval for use by the standard health organizations. The generic products are sourced from manufacturing units running under industrial manufacturing laws.

 

We have tried to cover most points that are frequently asked by our customers. If you have any other queries or want to discuss any policy regarding your order, feel free to directly call us, chat with us or post a mail. We will work on your query and answer you back with satisfactory solution at the earliest.